Service Coordination
Core
Coordinate IT service delivery for banking applications, manage incidents and tickets, and ensure timely resolution of customer issues.
Role type
Service Coordinator (IT Operations)
Builds
IT service stability and customer satisfaction for banking clients
Domain
Banking / Financial Services
Required skills
Incident management, ticketing tools, basic troubleshooting, vendor management, resource scheduling, SLA adherence, change management, documentation, banking domain knowledge, Finacle experience
Preferred skills
ITIL certification, senior executive support experience, CBS operations knowledge, digital banking channels expertise
Technologies
Finacle, CBS, ITSM tools, ticketing systems
Responsibilities
Monitor application health and batch jobs, log and prioritize incidents, perform initial troubleshooting, escalate complex issues, manage change requests, maintain documentation and SOPs
Seniority
Mid-level, hands-on IC