TEAM LEAD, CLIENT SUPPORT - Vancouver / Fraser Valley / Kelowna

Vancouver, CA💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

Lead a team of Client Support Coordinators to deliver exceptional client experiences and support business development initiatives for Canadian entrepreneurs.

Role type

Senior Team Lead, Client Support

Builds

Regional client support operations and business development support

Domain

Financial services / Business development for entrepreneurs

Deliverable

client delivery

Required skills

Team leadership, performance management, strategic collaboration, workflow optimization, change management, stakeholder influence

Preferred skills

Remote team management experience

Technologies

CLICS, MS Office

Responsibilities

Recruit, onboard, and coach Client Support Coordinators; Monitor and optimize workflows to improve efficiency and client satisfaction; Partner with Regional Director and Business Centre Managers to develop operational objectives; Oversee coordination of regional events and premises maintenance.

Seniority

Senior, hands-on IC with team leadership

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About bdc

BDC is seeking a Tech Lead to join the Risk & Value Office squad in Montréal. This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability to monitor and manage its risk landscape. The Tech Lead will guide the design and implementation of GRC engineering capabilities, ensure the quality and consistency of squad deliverables, and drive the adoption of scalable analytics, automation, and reporting solutions. Acting as a key advisor, the role also strengthens technology risk management practices and enables actionable, executive-level insights.