(Remote) Customer Support Analyst
Core
Manage and investigate customer support tickets for enterprise web platforms, troubleshooting application issues across web, API, and server environments to ensure timely resolution.
Role type
Senior IC Customer Support Analyst (Technical)
Builds
NorthStar web platforms for utility industry clients
Domain
Utility industry + Enterprise software support
Deliverable
client delivery
Required skills
Troubleshooting technical issues across multiple system layers, Analyzing application logs and configuration files, Diagnosing code-level issues, Documenting solutions and contributing to knowledge base, Prioritizing tasks efficiently, Communicating technical findings to clients
Preferred skills
Experience with Java or .NET environments, Utility industry experience, Curiosity to adopt AI tools for workflow improvement
Technologies
Java, .NET, Web platforms, API, Server environments
Responsibilities
Troubleshoot application issues across web, API, and server environments, Analyze logs and configurations to identify root causes, Document resolutions in tracking systems and knowledge base, Collaborate with engineering teams to escalate defects and support product improvements
Seniority
Mid-level, hands-on IC