Senior Business Analyst, Business Delivery
Core
Senior Business Analyst responsible for end-to-end operational delivery of complex cross-functional initiatives, translating leadership priorities into actionable execution plans, managing risks, and ensuring operational readiness within Service and Fulfillment.
Role type
Senior IC Business Analyst (Operational Delivery)
Builds
Operational delivery outcomes, process workflows, dashboards, and change management strategies for Service and Fulfillment teams.
Domain
Service Operations / Fulfillment / Business Process Improvement
Required skills
Operational delivery ownership, process mapping, risk management, stakeholder alignment, data analysis, change management, continuous improvement methodologies, project coordination
Preferred skills
MBA, Lean/Six Sigma certification, advanced Power BI skills
Technologies
Power BI, Excel, Visio, Lucid, Miro, Smartsheet, JIRA, Salesforce, E1, Arrow
Responsibilities
Lead end-to-end operational delivery of complex cross-functional initiatives; Translate initiative scope into actionable execution plans with timelines and success criteria; Identify, assess, and manage operational risks and dependencies; Develop and maintain process documentation and readiness artifacts; Partner with Reporting to develop dashboards measuring initiative outcomes; Manage stakeholder expectations and facilitate cross-functional working sessions; Design targeted reinforcement strategies for change adoption and training.
Seniority
Senior, hands-on IC
