Supervisor Client Services
Core
Manages a technical client service team to resolve client issues, define problems, and ensure service level agreements are met.
Role type
Senior IC client services supervisor
Builds
Technical support solutions and service delivery for clients
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Team management, SLA monitoring, incident management, root cause analysis, stakeholder collaboration, process improvement, strategic planning, resource allocation, financial impact analysis, system change impact assessment
Responsibilities
Manage technical client service team and set support policies, oversee production and resolve outstanding issues, escalate issues to internal departments, establish and maintain relationships with internal stakeholders and clients, collaborate on system change impacts, manage resources for service disruptions and remediation
Seniority
Senior, hands-on IC
