Room Service Order Taker/Dispatcher
Core
Room service order taker and dispatcher managing in-room dining operations, coordinating between guests, kitchen, and service teams to ensure timely and accurate delivery.
Role type
Room service order taker / dispatcher
Builds
In-room dining experiences and seamless coordination for hotel guests
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Telephone communication, order entry, menu knowledge, upselling, inventory tracking, guest issue resolution, multitasking
Preferred skills
Food and beverage terminology, POS system operation, flexible scheduling
Responsibilities
Answer incoming calls and record orders in the POS system, coordinate with kitchen and service teams for delivery, handle special requests and dietary needs, maintain order logs, assist with inventory tracking, address guest concerns
Seniority
Entry-level, hands-on IC