Director, Claims Operations - Property
Core
Manage and lead property claims operations teams to deliver business results, ensuring regulatory compliance and exceptional member service.
Role type
Director, Claims Operations (Property)
Builds
Property claims service delivery and operational efficiency for USAA members
Domain
Insurance (Property & Casualty)
Required skills
Claims operations leadership, team management, change management, operational risk management, regulatory compliance, data analysis, loss control, loss adjustment expense management, strategic planning
Preferred skills
Property claims leadership (4+ years), leading 100+ team members, damage evaluation proficiency (roof/exterior), multi-state policy analysis, Xactimate platform proficiency, strategic organizational change leadership
Technologies
Xactimate
Responsibilities
Select, develop, and hold managers accountable for claims operations; coach managers on claims handling and quality review; drive execution of operational risk management and regulatory compliance; monitor claims reserves and extend settlement authority; identify trends and develop action plans; ensure effective identification and control of business risks.
Seniority
Director, strategic leadership & team management