Lead Business Strategy Analyst – P&C Workforce Analytics
Core
Lead capacity planning and workforce optimization for the Retail Storefront Support Team, translating business insights into actionable strategies to improve customer experience, retention, and productivity.
Role type
Senior Lead Business Strategy Analyst (Workforce Analytics)
Builds
Strategic workforce plans, capacity models, and executive-level presentations driving organizational performance.
Domain
Insurance (P&C) + Workforce Analytics
Deliverable
dashboards & analysis
Required skills
Capacity planning, workforce optimization, executive presentation, impact analysis, cross-functional collaboration, operational planning, predictive modeling, forecasting, statistical methods, project management, audit, operational analysis
Preferred skills
US military experience, military spouse experience
Technologies
None explicitly stated
Responsibilities
Lead discussions with stakeholders to drive business decisions; Develop analytical frameworks to answer business questions; Evaluate strategic insights related to P&L performance; Define outcome measures and evaluate risks to strategic goals; Provide guidance and training to team members; Ensure risks associated with business activities are identified and controlled.
Seniority
Senior, hands-on IC with leadership responsibilities
