Customer Success Manager, Thailand
Core
Manage a portfolio of enterprise accounts to drive faster value, stronger adoption, and better business outcomes from AVEVA industrial software solutions.
Role type
Senior Customer Success Manager (B2B SaaS/Industrial Software)
Builds
Customer success plans, adoption roadmaps, and expansion opportunities for energy, infrastructure, and industrial clients.
Domain
Industrial software, Process Manufacturing, Engineering & Construction, Oil & Gas, Utilities
Required skills
Account management, stakeholder relationship building, onboarding and deployment coordination, adoption strategy, revenue expansion, project management, CRM proficiency, strategic and tactical thinking
Preferred skills
Process manufacturing or Engineering & Construction industry experience, AVEVA software product knowledge (E3D, PI System, InTouch, SCADA, MES, AIM, CONNECT), Oil & Gas/EPC/Utilities/Water sector expertise, multilingual ability
Technologies
Salesforce, Office 365, SharePoint, PowerBI, Workday, AVEVA E3D, PI System, InTouch, SCADA, MES, AIM, CONNECT
Responsibilities
Establish customer relationships and set deployment expectations; coordinate solution rollout and manage service budgets; define success plans and drive software adoption; identify and pursue new business revenue opportunities with Sales.
Seniority
Senior, hands-on IC