Program Manager
Core
Lead large-scale, complex business process transitions and transformation programs across the enterprise, ensuring seamless migration of processes to offshore, nearshore, or provider sites.
Role type
Senior Program Manager (Global Business Services)
Builds
Enterprise-wide process transition programs and transformation roadmaps
Domain
Global Business Services (GBS) / Business Process Outsourcing (BPO)
Required skills
Program governance, stakeholder management, transition methodologies, multi-country program execution, budget management, change management, strategic planning
Preferred skills
PMP/PgMP/MSP certification, financial management, executive influence, process improvement
Technologies
Program management tools
Responsibilities
Lead multi-workstream transition programs against scope, timeline, and budget; Establish governance structures and reporting standards; Build and adapt transformation roadmaps; Engage executive sponsors and regional stakeholders; Identify and implement process improvement opportunities
Seniority
Senior, hands-on IC
