Engagement Specialist, Intermediate (IKC)
Core
Onboard and schedule patients for Comprehensive Health Evaluations (CHE), manage ongoing engagement, and support re-engagement efforts for CKD and ESKD patients.
Role type
Patient engagement specialist (intermediate)
Builds
Patient appointment schedules and engagement pathways
Domain
Healthcare / Nephrology
Required skills
outbound calling, active listening, objection handling, time management, relationship building, data verification
Preferred skills
in-person patient interaction, telehealth coordination
Responsibilities
Facilitate CHE completion in nephrology offices or clinics; Perform outbound calls for CHE scheduling, reminders, and rescheduling; Welcome new patients and collect concerns; Conduct team huddles and administrative work; Proactively re-engage high-risk patients.
Seniority
Intermediate, hands-on IC
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