Engagement Specialist - Davita IKC - Philadelphia
Core
First point of contact for patients, handling onboarding, scheduling, and high-volume relationship-focused outreach to navigate their healthcare journey.
Role type
Patient engagement specialist (hybrid)
Builds
Patient engagement and appointment scheduling for nephrology programs
Domain
Healthcare / Nephrology
Required skills
outbound calling, patient onboarding, appointment scheduling, care coordination, documentation, trust-building, time management
Preferred skills
healthcare experience, customer service, telephonic outreach, Microsoft Office proficiency
Responsibilities
Facilitate CHE completion in nephrology offices; perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; maintain accurate documentation; organize outreach by urgency
Seniority
Entry-level to Mid-level, hands-on IC
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