ENGINEER/SENIOR ENGINEER - SERVICE
Core
Manage service operations, customer satisfaction, and technician teams for elevator maintenance and repair.
Role type
Senior Service Operations Manager / Team Lead
Builds
Reliable elevator maintenance and repair services for end-users
Domain
Elevator and escalator maintenance
Required skills
Service operations management, team leadership, scheduling and routing optimization, cost control, safety compliance, invoicing review, site audits, conflict resolution, performance management, hiring and selection
Preferred skills
Third-party inspection management, overtime control, tool and asset management, accident investigation
Technologies
PDA, van management systems, payroll systems
Responsibilities
Ensure equipment safety and performance; manage service contract delivery and quality; schedule and optimize maintenance visits and callouts; lead and develop technician performance; control field operations costs; resolve customer complaints regarding service and invoicing; conduct site audits and investigate accidents.
Seniority
Senior, hands-on IC with people management responsibilities