Relationship Banker I - Nashville Area Branches
Core
Provide exceptional customer experience on the cash line and phone, process transactions, and educate customers on digital banking solutions to improve financial wellness.
Role type
Entry-level relationship banker (cash line & phone)
Builds
Customer relationships and digital adoption for retail banking customers
Domain
Retail Banking
Deliverable
product features
Required skills
Cash handling, transaction processing, customer service, digital product education, basic problem resolution, compliance adherence
Preferred skills
Prior teller or retail sales experience, outbound calling experience
Technologies
Mobile banking apps, online banking platforms, ATM systems, internal banking software
Responsibilities
Handle deposits, withdrawals, payments, and other teller transactions; Answer product inquiries and fulfill basic servicing requests (cards, PIN resets, checks); Educate customers on digital solutions; Conduct outbound calls to educate prospects; Refer complex needs to internal experts; Adhere to bank processes and regulatory laws
Seniority
Entry-level, hands-on IC
