Support Administrator, SNOC/Service Desk
Core
Final escalation point for Service Desk incidents, owning complex IT and OT issue resolution across control centers and remote sites in a 24x7 operational model.
Role type
Senior System Administrator (IT/OT)
Builds
Enterprise IT and OT system stability and availability for control center operations
Domain
Energy infrastructure / IT Operations
Required skills
Microsoft 365 administration, server and workstation OS management, incident management, escalation procedures, complex troubleshooting, change management, knowledgebase development
Preferred skills
Networking knowledge, OT environment experience, shift-based operational experience, technical certifications (Microsoft, CompTIA)
Technologies
Microsoft 365, Windows Server, Windows Workstation
Responsibilities
Resolve complex IT and OT incidents, monitor system alerts and outages, coordinate two-person incident response, perform shift handoffs, maintain support documentation
Seniority
Mid-level, hands-on IC