Director, Tech Operations
Core
Leading a shift from reactive IT support to proactive, AI-driven end-user services across the Americas.
Role type
Director, Tech Operations (End User Services)
Builds
A proactive, intelligent, high-performing End User Services organization
Domain
Enterprise IT Operations / End User Computing
Deliverable
production ML models
Required skills
ITSM best practices, ServiceNow, Microsoft 365, Intune, Entra ID, vendor relationship management, DEX platforms (Nexthink), data-driven root-cause analysis
Preferred skills
ITIL Foundation, CompTIA Security+, Power Automate, Power BI, global IT operations, compliance initiatives, AI-assisted IT operations
Responsibilities
Lead and mentor IT professionals for reactive and proactive support; oversee incident resolution workflows and SLA adherence; champion proactive initiatives using real-time monitoring and analytics; coordinate multi-site support across US and Canada; lead projects in AI, automation, and tooling optimization.
Seniority
Director, strategic leadership with hands-on operational depth
