Automotive Service Manager
Core
Lead the service department at a luxury Mercedes-Benz dealership to drive operational performance, profitability, and customer experience.
Role type
Senior IC automotive service manager
Builds
Service department operations, customer repair experiences, and departmental financial results
Domain
Automotive retail / Luxury vehicle service
Required skills
Luxury automotive service management, fixed operations financial analysis, team leadership and development, dealership management systems (DMS), customer experience management, budgeting and forecasting, KPI monitoring, conflict resolution
Preferred skills
Experience with Mercedes-Benz standards, knowledge of vehicle maintenance and repair processes, strategic revenue growth planning
Technologies
Dealership management systems (DMS), service department technology
Responsibilities
Lead and develop a team of service advisors, technicians, and support staff; oversee daily service department operations to maximize efficiency and repair quality; manage departmental profitability, expenses, and operational KPIs; resolve escalated customer concerns; monitor CSI, customer retention, and online reputation metrics; prepare and manage departmental budgets and forecasting activities
Seniority
Senior, hands-on IC