Director of Customer Success (Retention and Growth)
Core
Strategic sales leadership role focused on retaining and growing government customer relationships, building a high-performing customer success operating model, and driving revenue expansion.
Role type
Senior IC Director of Customer Success (Retention and Growth)
Builds
Customer success capabilities, scalable processes, and executive-level partnerships for government clients
Domain
Government technology, public-sector technology, SaaS, payments, identity verification
Required skills
Team leadership and coaching, strategic account management, revenue forecasting, stakeholder navigation, process improvement, data analysis
Preferred skills
Building/formalizing customer success teams, government sector experience, subscription/revenue model expertise, organizational change management
Technologies
VitalChek vital records solutions, payment technologies, identity verification platforms
Responsibilities
Lead and develop a team of Customer Success Managers; establish high-performance culture and scalable processes; own team performance against renewal and expansion targets; build trusted relationships with senior government stakeholders; conduct executive business reviews; partner with Product and Implementation teams to drive adoption and value.
Seniority
Senior, hands-on IC with people leadership
