APAC Customer Service Manager
Core
Provide APAC leadership to Customer Service Team Lead Supervisors for Order-to-Cash activities across phone, email, and e-commerce.
Role type
Senior IC Customer Service Manager (APAC)
Builds
Customer service operations and Order-to-Cash workflows for global clients
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
dashboards & analysis
Required skills
Customer service leadership, Order-to-Cash management, SAP/ERP proficiency, Microsoft Office, change management, workforce allocation, data-driven process improvement, stakeholder collaboration
Preferred skills
Experience supervising managers in global/multi-site settings, automation (RPA, AI) implementation
Responsibilities
Lead major customer service transformation initiatives, act as senior escalation contact for complex issues, coach and mentor Team Leads globally, optimize workforce allocation, drive analytics and reporting for performance accountability
Seniority
Senior, hands-on IC with leadership responsibilities