District Service Manager
Core
Lead a remote field service team to manage customer escalations, drive operational excellence, and grow revenue through service agreements in the life sciences diagnostics sector.
Role type
Senior Manager, Field Service Operations
Builds
Field service operations and customer support solutions for life sciences diagnostics and biotechnology
Domain
Life Sciences / Diagnostics / Biotechnology
Required skills
Team leadership and development, Operational management, P&L ownership, Commercial sales experience, Problem-solving, Process improvement (Kaizen/DBS), Stakeholder management, Deductive reasoning
Preferred skills
Remote team management experience
Technologies
Danaher Business System (DBS), Kaizen
Responsibilities
Resolve complex customer issues and manage escalations, Coach and mentor field service team members, Drive daily KPI performance and identify root causes of systemic issues, Generate leads and manage service agreement sales to grow revenue, Implement continuous improvement methodologies to streamline operations
Seniority
Senior, hands-on IC with team leadership
