Customer Success
Core
Define and execute global customer support strategy for a high-growth cybersecurity organization, driving operational excellence and technical support innovation.
Role type
VP of Threat Protection Customer Support (Executive Leadership)
Builds
Global 24x7 technical support organization and scalable operating models for cybersecurity services
Domain
Cybersecurity / Cloud Security / Threat Protection
Required skills
Strategic planning, global team leadership, AI/automation implementation, cybersecurity domain expertise, cross-functional partnership, budget management
Preferred skills
Experience with follow-the-sun support models, predictive analytics, talent development pipelines
Technologies
AI, automation, telemetry, monitoring, predictive analytics, cloud services
Responsibilities
Define multi-year vision and roadmap for global customer support; Lead worldwide 24x7 technical support organization; Drive adoption of AI and analytics to improve support outcomes; Partner with Product, Engineering, and Sales to translate customer issues into product enhancements; Recruit and develop world-class support leaders and technical talent.
Seniority
Executive (VP level), strategy & mentorship
