Services Specialist - Customer Contract Management
Core
Managing SaaS subscription contracts for EMEA/Africa regions, ensuring license delivery, implementation, updates, and customer satisfaction.
Role type
Senior IC contract management specialist (SaaS)
Builds
SaaS subscription contracts and operational delivery
Domain
Enterprise software / SaaS
Required skills
SaaS contract management, SAP proficiency, financial ownership, digital deployment, customer engagement, operational planning, resource continuity, contract renewals
Preferred skills
Leadership, team influence, financial analysis, organizational skills
Technologies
SAP
Responsibilities
Create and plan subscription contracts on SAP, own financials of assigned contracts, deliver internal license ordering and yearly updates, ensure compliance with FINEX dashboards, drive successful contract execution and efficiency, handle customer communication and performance reviews
Seniority
Mid-level, hands-on IC
