Manager II, Quality
Core
Manage Transaction Monitoring quality programs across multiple sites and business lines, supervising Quality staff to ensure evaluation accuracy and performance.
Role type
Manager II, Quality Operations
Builds
Quality management systems and processes for client transaction monitoring
Domain
Business Services / Financial Services / Transaction Monitoring
Deliverable
dashboards & analysis
Required skills
Team leadership, Quality system implementation, Performance analysis, Stakeholder collaboration, Metric reporting, Problem-solving (Six Sigma, COPC, PDCA)
Preferred skills
Six Sigma Green Belt certification
Responsibilities
Lead and mentor a team of Quality Analysts and QA Leads; Develop and drive quality management systems; Analyze quality trends and audit findings to resolve issues; Collaborate with internal and external stakeholders on improvement plans; Track and report team performance metrics; Identify root causes and implement process improvements.
Seniority
Manager, hands-on leadership