Team Leader with Greek and Italian
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved.
Role type
Operations Team Leader (Call Center)
Builds
Customer service delivery for clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Team supervision, performance coaching, quality evaluation, KPI management, conflict resolution, process adherence
Preferred skills
Subject matter expertise in escalated calls, team meeting facilitation, flexible scheduling
Responsibilities
Monitor work and attendance, coach direct reports on performance, implement corrective actions for underperformers, evaluate team quality, communicate expectations and updates, handle escalated customer calls, conduct team meetings
Seniority
Mid-level, hands-on IC
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