Team Lead with German

cnx

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13, PL💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

Supervise call center associates to ensure performance metrics and customer service KPIs are achieved.

Role type

Operations Team Lead (Call Center)

Builds

Customer service operations for clients

Domain

Business Process Outsourcing (BPO) / Customer Support

Required skills

Team supervision, performance coaching, corrective action planning, KPI management, escalated call handling, team meeting facilitation, process adherence

Preferred skills

Mentorship, multi-tasking, prioritization, flexible scheduling

Technologies

None stated

Responsibilities

Monitor work and attendance, coach direct reports on performance, develop action plans for underperformers, ensure contractual KPIs are met, handle escalated customer calls, conduct team meetings, stay current on internal policies

Seniority

Individual Contributor (Lead)

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