Partner Success Manager
Core
Manage a portfolio of active partner-delivered customer engagements from onboarding through completion and adoption, ensuring successful outcomes and business value.
Role type
Senior Partner Success Manager (Strategic IC)
Builds
Partner-led customer engagements, scalable success frameworks, and operational processes
Domain
B2B Services, AI, Cloud, Digital Transformation
Required skills
Portfolio management, risk diagnosis, stakeholder influence, escalation management, adoption strategy, process development, AI tool utilization, cross-functional collaboration
Preferred skills
Consulting/Systems Integrator background, global delivery coordination, co-investment program administration, executive QBR leadership
Technologies
AI tools, Large Language Models (LLMs), SaaS platforms
Responsibilities
Own portfolio of concurrent customer engagements; conduct business reviews with customers and partners; lead weekly portfolio reviews to identify at-risk engagements; monitor adoption and usage metrics; develop repeatable methodologies and governance models; leverage AI for analysis and decision-making.
Seniority
Senior, hands-on IC with strategic oversight
