Customer Operations Supervisor
Core
Supervise a team of Customer Operations Associates to handle customer inquiries, complaints, billing, credit, and outage restoration activities while ensuring adherence to organizational policies and quality standards.
Role type
Customer Operations Supervisor
Builds
Customer service operations and outage response workflows for an energy utility company
Domain
Energy / Utilities
Required skills
Team supervision, performance monitoring, complaint resolution, policy enforcement, training development, budgeting, scheduling
Preferred skills
Bachelor's degree in business, 4+ years in customer service, PC/database application proficiency
Technologies
Microsoft Office (Word, Excel, PowerPoint), database applications
Responsibilities
Monitor individual and team performance against goals; direct investigation and resolution of customer inquiries and complaints; coordinate outage restoration activities; develop and train customer operations employees; assist in policy and procedure improvements; administer job performance reviews and personnel actions; promote safety and health programs
Seniority
Mid-level, hands-on IC