Patient Service Representative
Core
First point of contact for patients at a neurology clinic, managing intake, scheduling, registration, and billing to ensure superior patient experience.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient intake workflows, appointment schedules, and billing records for a neurology clinic
Domain
Healthcare / Neurology
Deliverable
product features
Required skills
Patient intake, appointment scheduling, EMR documentation, insurance verification, payment processing, data entry
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual ability
Responsibilities
Greet and check patients in/out, schedule appointments for visits and procedures, register patients and update demographic data, verify insurance and obtain prior authorizations, process patient payments and financial assistance forms, document interactions in the EMR
Seniority
Entry-level, hands-on IC