Software Engineer

Zoom

San Jose (CA)🌐 Remote💼 Full-time💰 $187,741–$187,741🗓 2026-05-18 → 2026-09-29

Core

Implement SMS chat channels, backend APIs, and service monitoring for Zoom Contact Center.

Role type

Senior IC backend software engineer

Builds

Zoom Contact Center features (SMS chat, scheduled callbacks)

Domain

Telecommunications / Cloud Infrastructure

Deliverable

production ML models | product features

Required skills

Core Java, Java Spring Boot, AWS, RESTful API design, Microservices, Kubernetes, SQL, Python

Technologies

Zoom Contact Center, AWS, Kubernetes, Spring Boot

Responsibilities

Implement SMS chat channel for Zoom Contact Center, Assess tasks from PM/UX and provide technical feedback, Perform DB/Architecture design, Implement test scripts for backend API, Troubleshoot production issues, Implement scheduled call back features, Design and implement service monitoring system

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.