Claims Manager - LAM
Core
Lead a team of Claims Adjusters to handle cargo and marine claims within the Maersk Fleet environment, ensuring operational excellence and high-quality resolution.
Role type
Senior team lead claims manager (cargo and marine)
Builds
Cargo and marine claims resolution processes for the Maersk Fleet
Domain
Maritime logistics and marine insurance
Deliverable
client delivery
Required skills
People leadership, complex claims technical guidance, stakeholder management, analytical problem solving, commercial decision making, process improvement
Preferred skills
Maritime law knowledge, P&I Club experience, claims management systems expertise, operational excellence frameworks
Technologies
Claims management systems
Responsibilities
Coach and support Claims Adjusters, monitor team performance and KPIs, provide technical guidance on high-value claims, ensure proper investigation and documentation, collaborate with internal and external stakeholders, drive process improvements, provide claims reporting and analysis
Seniority
Senior, hands-on IC with team leadership