Service Center Senior Analyst
Core
Owns operational and performance reporting, data governance, and automation enablement for the Employee Service Center (ESC), transforming raw case, service, and payroll data into decision-ready insights for People Solutions leadership.
Role type
Senior Individual Contributor Analyst (People Solutions/HR Operations)
Builds
Scalable automated workflows, operational dashboards, and AI/automation pipelines for ESC functions.
Domain
Human Resources / Payroll Operations / Data Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Payroll reporting and analytics, Data governance, ETL development, Data visualization, Generative AI prompt engineering, Stakeholder communication, Data validation and auditing, HR technology platforms
Preferred skills
HR/Payroll/Workforce Admin domain expertise, Genesys Cloud Contact Center experience, Workday/Oracle/ServiceNow/Absence Tracker/UKG certifications, Large-scale change management
Technologies
Workday, UKG, Excel, ServiceNow, Alteryx, Informatica, Tableau, Power BI, Copilot Agent
Responsibilities
Develop and maintain payroll operational dashboards and metrics; Own and maintain ESC-wide operational reporting and dashboards; Support ESC ServiceNow data structure governance; Identify and package opportunities for AI-enabled deflection and process automation; Translate initiative outputs into tailored insights for varying audiences.
Seniority
Senior, hands-on IC