Change Control Specialist
Core
Directs, evaluates, and enforces IT Service Management (ITSM) change control processes across enterprise IT systems and distributed test infrastructure to mitigate operational risks.
Role type
Change Control Specialist (ITSM)
Builds
Change workflows, templates, dashboards, and automated approval routings within ServiceNow and Jira Service Management
Domain
National Security / Defense IT Infrastructure
Required skills
ITSM Change Management, ServiceNow administration, Jira Service Management, Change Advisory Board (CAB) facilitation, Risk assessment, Rollback planning, Post-Implementation Reviews (PIR), SOP authoring
Preferred skills
ITIL 4 Foundation or higher, DoD 8570/8140 IAT Level II, ServiceNow CSA/CIS, Atlassian ACP, Defense T&E infrastructure experience
Technologies
ServiceNow, Jira Service Management
Responsibilities
Schedule and chair weekly CAB and ECAB meetings; Review RFCs for risk, dependencies, and validation; Maintain Forward Schedule of Change (FSC); Manage change workflows and KPI reports in ServiceNow/Jira; Partner with Service Desk to correlate incidents with changes; Author SOPs and KB articles
Seniority
Senior, hands-on IC
