Manager, Strategic Biller Engagement
Core
Lead the Strategic Biller Engagement team to drive virtual card payment success rates and optimize biller relationships through proactive engagement and service delivery.
Role type
Manager, Strategic Biller Engagement
Builds
Virtual card payment services for billers
Domain
Financial services / Virtual card payments
Required skills
Team leadership, coaching, conflict resolution, KPI reporting, process improvement, cross-functional collaboration, data analysis
Preferred skills
Financial services industry experience, virtual card payments domain knowledge, MS Excel/PowerPoint proficiency
Technologies
Google Suite, MS Office Suite
Responsibilities
Recruit, train, and mentor a team of up to 5 customer service representatives; manage biller support caseload allocation and performance reviews; serve as main point of contact for client escalations; monitor payment portfolio daily to identify missed opportunities; develop and implement SLAs and operational excellence initiatives; report quantitative and qualitative performance results to leadership.
Seniority
Manager, hands-on IC with team leadership
