Customer Care Manager Northern Europe Cluster
Core
Lead Customer Care operations across the Northern Europe cluster (UK, Ireland, Sweden, Norway, Denmark), ensuring operational excellence and driving business integration.
Role type
Senior Customer Care Operations Manager
Builds
Integrated Customer Care organization across multiple product lines and markets
Domain
Electrical solutions / Industrial manufacturing
Deliverable
dashboards & analysis
Required skills
Customer Care leadership, multi-country team management, operational execution, cross-functional collaboration, workload balancing, organizational transition management
Preferred skills
Flexibility to travel, commercial and technical skills development
Responsibilities
Lead Customer Care operations in the assigned regional cluster, maintain strong collaboration with other Customer Care Cluster Teams, drive alignment of processes and performance standards, support organizational transition toward integrated Customer Care Operations, ensure effective workload balancing and resource utilization across teams, support implementation of regional and global initiatives