Membership Sales Ambassador Full Time
Core
Drive membership acquisition, renewals, and upgrades while providing frontline customer service and handling merchandise returns/exchanges.
Role type
Membership Sales Associate (Frontline)
Builds
BJ's Wholesale Club membership programs and customer service experience
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Sales, Customer Service, Membership Program Knowledge, Merchandise Returns Processing, Goal Achievement, Basic Math
Preferred skills
Frontline experience, Computer proficiency
Responsibilities
Pitch and sell membership products to potential and existing members, Resolve member concerns and de-escalate issues, Process merchandise returns and exchanges, Assist with BOPIC (Buy Online Pick Up In Club) orders, Monitor membership renewals and tax-exempt status, Maintain club standards and policies
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