Customer Service Representative - Patient Registration
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care while managing registration and insurance verification.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows and insurance verification processes for hospitals and health systems
Domain
Healthcare / Patient Access
Required skills
Customer service, phone communication, multitasking, attention to detail, insurance plan navigation, demographic data entry, cost estimation
Preferred skills
Patient access experience, medical registration, front desk experience, nursing or physician collaboration
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Answer phones and gather patient information, register patients efficiently across systems, collect co-pays and provide cost estimates, navigate diverse insurance plans, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable
