Senior Advisor, IT Problem Management
Core
Senior Advisor driving IT service management maturity, stability practices, and operational performance across the Property and Casualty Insurance IT Division.
Role type
Senior IC IT Service Management Advisor
Builds
Service management practices, stability unit operations, and cross-functional continuous improvement initiatives
Domain
Insurance IT / IT Service Management (ITIL)
Required skills
IT service management principles, ITIL framework, executive communication, data analysis, community of practice facilitation, governance coordination
Preferred skills
French language proficiency, experience in continuous improvement or stability management
Technologies
ITIL, service monitoring tools, management reporting platforms
Responsibilities
Act as an ambassador for IT service management practices; lead the Stability Unit and communities of practice; monitor service performance indicators; produce executive summaries; coordinate cross-functional improvement initiatives; define service portfolios and SLAs.
Seniority
Senior, hands-on IC with strategic influence
