IT Operations Manager
Core
Lead delivery, stability, and continuous improvement of critical business systems and IT services for an international insurance company.
Role type
Senior IT Operations Manager (People leadership & Service delivery)
Builds
Resilient, secure technology environment supporting business growth and operational stability
Domain
Insurance / IT Operations & Service Management
Required skills
IT operations leadership, service delivery management, stakeholder management, budget management, vendor management, BCP/DR planning, incident management, team leadership, regulatory compliance, system enhancement pipeline management
Preferred skills
Insurance industry experience, software development frameworks knowledge, infrastructure and desktop support expertise
Technologies
None explicitly listed
Responsibilities
Lead delivery and continuous improvement of IT operations and support services; Manage and prioritize system enhancement pipelines; Establish and monitor operational performance metrics; Take local ownership of infrastructure and desktop support services; Manage IT operational budget; Deliver BCP and DR services; Oversee IT production deployments; Coordinate IT security and training services; Manage IT vendors and contracts; Coordinate IT risk, audit, and regulatory requirements; Lead and develop IT teams; Act as senior escalation point for business-critical incidents
Seniority
Senior, hands-on IC with people leadership
