Workforce Management Systems Specialist
Core
Liaison for NICE Workforce Management (WFM) software, focusing on troubleshooting, system enhancements, data analysis, and reporting to improve operational efficiency.
Role type
Workforce Management Systems Specialist
Builds
NICE WFM System configurations, Power BI dashboards, and data reporting tools
Domain
Workforce Management / Contact Center Operations
Required skills
NICE WFM System administration, SQL, Power BI, Excel, data auditing, process documentation, project management
Preferred skills
Stakeholder management, cross-functional collaboration
Technologies
NICE WFM, SQL, Power BI, Excel
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