Patient Relations Info Asst
Core
Oversee hospital information desks, welcome guests, escort patients, and manage visitor policies to ensure a safe and efficient hospital environment.
Role type
Patient Relations Information Assistant
Builds
Hospital information services and guest support
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, Volunteer management, Hospitality management, Direct patient contact, Data entry, Clerical work, Telecommunication, Keyboard familiarity, Organizational skills, Decision making
Preferred skills
Volunteer management, Hospitality management
Responsibilities
Oversee Hospital Information Desks weekdays, weekends and holidays; Supervise and direct welcoming of guests, associates and partners; Escort or transport patients to their destinations; Maintain Visitor Policy and Procedure; Answer phones and provide directions; Register flower deliveries; Supervise, train and coach volunteers; Assist with special projects and paperwork; Notify appropriate departments of work environment needs.
Seniority
Entry-level, hands-on IC