Technical Account Manager
Core
Guide enterprise clients in maximizing value from Zendesk solutions by bridging technical expertise with business acumen, consulting on implementation methodologies, and creating technical solutions to business problems.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer Technical Roadmaps, operational reviews, and issue resolution plans for Zendesk implementations
Domain
Customer Experience (CX) / Enterprise SaaS
Deliverable
client delivery
Required skills
Zendesk product knowledge, enterprise environment management, service management, SaaS implementation, API use cases, logic-based workflows, industry vertical expertise, stakeholder alignment, ROI demonstration
Preferred skills
Strategic vision, business objective translation, forward-thinking technology approach, leadership in matrix environments
Technologies
Zendesk, APIs, SaaS platforms
Responsibilities
Establish relationships across all client organizational levels, document customer CX/EX ecosystems, lead tailored Customer Technical Roadmaps, conduct regular operational reviews, orchestrate Zendesk resources for implementations, create critical issue resolution plans, advocate for customer needs with product teams
Seniority
Senior, hands-on IC with strategic leadership
