Customer Success Manager
Core
Strategic advisor leveraging Zendesk's AI-powered Resolution Platform to drive product adoption, articulate ROI, and accelerate customer growth.
Role type
Senior Customer Success Manager (Strategic/Advisory)
Builds
Customer success plans, adoption roadmaps, and strategic partnerships for enterprise SaaS/AI clients.
Domain
SaaS / Customer Experience (CX) / AI
Required skills
Customer ownership, commercial acumen, SaaS/AI technical understanding, data analysis, stakeholder influence, program/project management
Preferred skills
Go-to-customer/GTM experience, technical account management, solutions engineering, pre-sales consulting
Technologies
Zendesk Resolution Platform, Gainsight, AI automation tools
Responsibilities
Manage full customer lifecycle from onboarding to renewal, design and execute success plans, champion product adoption and value realization, advise on solution fit and integration, identify commercial expansion opportunities, interpret customer data to forecast renewals and surface risks.
Seniority
Senior, hands-on IC with strategic advisory focus