Manager, Technical Operations
Core
Implement, configure, and optimize the Business Operations technology ecosystem and customer care systems for the Latin American market, bridging AI, engineering, and commerce teams.
Role type
Manager, Technical Operations (LATAM)
Builds
Customer care technology ecosystem, AI-powered virtual agents, localized streaming experiences
Domain
Media & Entertainment / Streaming / Customer Operations
Required skills
Systems administration, Technical operations, Vendor management, Salesforce, AI technologies (virtual agents), Localization, Project management, Data analysis
Preferred skills
Salesforce Service Cloud, Atlassian suite, Latin American market experience
Technologies
Salesforce, AI, Atlassian suite
Responsibilities
Oversee system enhancements, integrations, and configuration updates for the LATAM market; Localize customer care systems and processes; Partner with Technical Operations to maintain regional alignment; Identify and surface LATAM-specific needs and performance trends; Own testing, quality assurance, and release validation; Drive testing and optimization of AI-powered solutions; Monitor performance metrics and support workflows; Manage market-specific technical vendors and third-party partners; Coordinate local implementations and system upgrades; Maintain thorough documentation of processes and configurations.
Seniority
Manager, hands-on leadership