Desktop Systems Professional
Core
Provide frontline technical support and operational excellence for onsite corporate teams by resolving hardware/software issues and managing IT assets.
Role type
Senior IC desktop support engineer
Builds
Stable desktop environments and efficient IT operations for corporate users
Domain
Corporate IT / Desktop Infrastructure
Required skills
Desktop support, hardware deployment, OS troubleshooting (Windows/macOS/Linux), ITSM ticket management, asset lifecycle management, stakeholder communication
Preferred skills
Scripting (PowerShell/Bash/Python), Google Workspace proficiency
Technologies
Windows, macOS, Linux, Dell, Apple, Samsung, Google, ITSM systems
Responsibilities
Support end-users with desktop support and deployment of hardware and software; Resolve issues individually or with other IS staff; Communicate progress of incidents and service requests to end-users; Leverage troubleshooting skills for various hardware and operating systems; Increase operational effectiveness via process improvement and automation; Maintain relationships with suppliers and partners
Seniority
Mid-level, hands-on IC
