Application Support Specialist
Core
Troubleshoot and resolve complex technical issues for construction accounting and project management software (Vista, Spectrum, ProContractor) using SQL analytics and AI tools.
Role type
Application Support Specialist (Technical Support Engineer)
Builds
Real-time issue resolution and AI-driven knowledge bases for enterprise construction clients
Domain
Construction software / ERP / Accounting
Deliverable
client delivery
Required skills
SQL query proficiency, technical software troubleshooting, data integrity analysis, AI tool utilization, customer de-escalation
Preferred skills
Construction accounting software experience, ERP software background, technical knowledge base authoring
Technologies
SQL, Vista, Spectrum, ProContractor, AI-powered tools
Responsibilities
Partner with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions; Analyze underlying database records using SQL queries and reporting tools to ensure data integrity; Build and refine AI-driven knowledge content to automate resolutions; Collaborate with global support teams on international on-call rotations.
Seniority
Individual Contributor