Senior Manager, Head of Customer Experience – France (H/F)
Core
Transform European customer experience strategy into operational excellence, driving sustainable client results and organizational performance.
Role type
Senior Manager, Head of Customer Experience
Builds
Customer experience roadmap, operational performance, and transformation programs
Domain
Medical devices / Healthcare operations
Deliverable
dashboards & analysis
Required skills
Strategic planning, operational performance management, change management, team leadership, cross-functional collaboration, resource planning, talent development
Preferred skills
Operational standardization, enterprise systems (Oracle ERP, Salesforce, ServiceNow)
Responsibilities
Define and deploy regional customer experience roadmap; pilot operational performance via KPIs; implement standardization and continuous improvement initiatives; lead transformation programs including digitalization and automation; collaborate with Commercial, Supply Chain, and Finance teams; monitor performance indicators and financial metrics; manage workforce planning and resource allocation; develop managers through coaching and succession planning