Dealer Funding Sr. Unit Manager - Hybrid
Core
Lead and develop a team of 4-6 Unit Managers who drive dynamic teams of call center associates serving as the first point of contact for customers.
Role type
Senior Individual Contributor People Manager
Builds
Call center operations and customer service teams
Domain
Financial Services / Collections
Required skills
People management, budget management, performance management, staffing planning, process management, compliance management, team motivation, change management, quality monitoring
Preferred skills
Bachelor's degree, sales experience, military experience
Technologies
None stated
Responsibilities
Manage a budget and achieve business goals for a specific business element; Drive individual, team, and department efficiency through metric management; Ensure compliance with third-party management requirements for repossession agent vendor network; Provide development to leadership team and associates; Establish repeatable, efficient processes within the team; Maintain high levels of team and individual morale; Execute quality monitoring requirements to deliver customer satisfaction goals
Seniority
Senior, hands-on IC
