Process Expert
Core
Drive high-impact transformation initiatives through process improvement, digitalisation, and AI solutions to shape the future of ING's operations.
Role type
Medior Process Expert (Digital and Scalable Operations)
Builds
Scalable AI solutions, Straight-Through Processing (STP) initiatives, Target Operating Models, and redesigned customer journeys.
Domain
Banking / Digital Transformation / Process Excellence
Required skills
Process improvement methodologies, digitalisation expertise, root cause analysis, KPI development, project coordination, stakeholder collaboration, risk management, coaching, international experience, numerical insight, problem-solving
Preferred skills
Banking domain knowledge, AI and workflow solutions knowledge
Technologies
Artificial Intelligence, workflow solutions, reporting tools
Responsibilities
Lead assignments of appropriate complexity independently, develop and implement process frameworks and performance measures, support digitalisation and scalability initiatives, identify dependencies and collaborate with stakeholders, take ownership of deliverables and escalate risks, share expertise through coaching, contribute to continuous development of DSO methodologies.
Seniority
Medior, hands-on IC with some mentorship