Service Manager
Core
Global Service Manager responsible for Service Level Management, contract lifecycle, and service framework compliance across ING's international operations.
Role type
Senior IC Service Manager (Service Level Management)
Builds
Service lifecycle clarity, transparency, and control; global service management reports and documentation.
Domain
Banking / Service Management / Contract Management
Required skills
Service Level Management, Contract Lifecycle Management, Stakeholder Management, Data Analysis, Framework Compliance, Global Team Leadership, Negotiation, Reporting, Process Improvement
Preferred skills
Six Sigma, PMP, Operational Excellence
Technologies
Excel
Responsibilities
Lead drafting, review, negotiation, and finalization of service and outsourcing contracts; Monitor contract performance and manage renewals, amendments, and terminations; Prepare and deliver service management reports for stakeholders; Act as SME for contract-related matters; Organize country calls with Service Owners and Sourcing Contacts.
Seniority
Senior, hands-on IC