Eligibility Worker (Public Benefits Specialist)
Core
Interview applicants to determine eligibility for public benefits programs including SNAP, Medicaid, TANF, and childcare services using a trauma-informed approach.
Role type
Public Benefits Specialist (Eligibility Worker)
Builds
Eligibility determinations for state-administered social safety net programs
Domain
Public Sector / Human Services
Deliverable
client delivery
Required skills
Policy interpretation, data entry, document review, in-person interviewing, phone interviewing, trauma-informed care, complex rule application
Preferred skills
Cultural awareness, time management, stakeholder communication
Responsibilities
Interview applicants in-person and by phone; perform eligibility determinations and periodic reviews; communicate eligibility decisions; assist customers receiving or applying for benefits; maintain accurate records.
Seniority
Entry-level to Mid-level